Repair policy

According to our general delivery conditions, customer has to return the defective article to Fabrimex Systems, immediately after the occurrence of an error or damage. 

In the event of damage during transport, customer must report the damage to Fabrimex Systems immediately after receipt of the shipment and the determination of the transport damage. Afterwards goods must be returned immediately to Fabrimex Systems.

We will claim the value of the goods with our transport insurance company but reserve the right to take recourse on the forwarder / courier service

Contact: REPAIR(AT)FABRIMEX-SYSTEMS.CH

With the return of the goods we require a detailed, written failure description including the relevant application conditions at which error occurred.

The freight charges for the return of defective items need to be covered always and independently of the scenarios listed below by the customer.

1. DOA (Dead On Arrival)

Must be noticed within 2 weeks after receiving the goods.

In any case we need the defective unit back. No advanced replacement possible.

Costs of the repair: all costs for repair / replacement will be covered by Fabrimex Systems

Freight charges for back shipment repaired/replaced items: Will be covered by Fabrimex Systems

2. RMA / NCR within warranty

Warranty: 12 months after delivery to the customer as well as compliance with the terms and conditions of Fabrimex Systems AG.

After receiving the RMA we will proceed to our standard analysis of the failure. If we can fix it, we will rework and service the RMA including a standard testing and burn-in. If we cannot fix it in-house we might decide to return the defective part to our supplier for the further analysis and rework or replacement. Once these tasks are done we ship back to the customer.

Costs of the repair: all costs for repair / replacement: will be covered by the Fabrimex Systems

Freight charges for back shipment repaired/replaced items: Will be covered by Fabrimex 

3. RMA / NCR after warranty expired

After receiving the RMA we will proceed to our standard analysis of the failure. If we can fix it, we will submit a cost proposal to the customer for approval. After the approval by the customer we rework and service the repair including a standard testing and burn-in.

Once these tasks are done we ship back and invoice the full amount of rework (material & work) and ship back to the customer.

Freight charges for back shipment repaired items: need to be covered by the customer

In case the customer does not approve our cost proposal, it is up to him to give us further instructions what has to be done with the damaged units.

A minimum handling fee of USD 150.— will be charged to the customer.

4. No fault found  

(applies to DOA, RMA in warranty and RMA after warranty)

If we cannot find any failure (NO fault found) we first have to communicate directly with the customer to find out more about his application and the conditions in which the failure did show up.

If still no failure can be reproduced the RMA will be shipped back to the customer and a handling charge of USD 150.— will be charged to the customer.